Cancellation, Refund & Transfer Policy Cancellations: JCE reserves the right to cancel programs. Programs will be cancelled if there is insufficient enrollment. The full registration fee will be refunded if JCE cancels a program. Refunds: Refund requests for all programs must be made at least 24 hours before the program begins. A $10 processing fee will be charged on all participant-initiated refunds.Transfers: Transfer requests for all programs must be made at least 24 hours before the program begins. No processing fee will be charged on transfers.Exceptions: A $5 processing fee will be charged on all participant-initiated refunds for Private Swimming Lessons.KTC and the Johnston Blaze Swim Club have cancellation policies clearly described in participant handbooks.FAQs about JCE Cancellation, Refund & Transfer Policy