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FAQ (Frequently Asked Questions)

  • Classes & Camps: How does a class waitlist work?

    • If a class is full, participants can be added to a waitlist at no charge.
    • Participants on the waitlist will only be contacted if a roster spot becomes available.
  • Classes & Camps: What are parents able to manage online on Eleyo vs having to contact Community Education for help?

    • Register for camps and classes
    • Update account information
    • Must contact Community Education for cancellations, refunds, and transfer requests
  • Classes & Camps: What if I need to drop a participant off late or pick a participant up early?

    • Please make arrangements with Community Education ahead of time so the instructor can be informed and facility access can be coordinated (when needed).
    • If same-day arrangements are needed, please call and email Community Education.
  • Classes & Camps: What is the cancellation, refund, and transfer policy?

    See Cancellation, Refund & Transfer Policy

  • Classes & Camps: Why can’t I find the program I'm looking for on Eleyo?

    • Camps and classes are only viewable online while the online registration period is open. Online registration is often closed before a class starts so that accurate rosters can be shared with the instructor.
    • If you cannot find a class you are looking for online, contact Community Education for help.
  • KTC: Can I change my contract type mid-year through a season?

    Once you have selected a contract type, you will have that for the entire season (school year and summer are two separate seasons). If changes are needed, contact the KTC office to see if options are available.

  • KTC: Can I get copies of my year-end statement for tax purposes?

    You can download your Child Care Tax Statement on Eleyo. They are located under Account Management on your Kids Connection Account. Year-end statements are available after January 1st each year.

  • KTC: Can I sign my child out during the day and return them to KTC?

    We understand that there may be a need to pick your child up for an appointment or other reason and then to return them to site. Each time you will need to sign your child out and sign them back in. Please discuss this prior with the on-site coordinator so that the children are not away from site on a field trip when you return your child.

  • KTC: Can my child attend on a day not scheduled?

    Currently enrolled KTC children can attend on a day they are not currently scheduled. You would add this drop-in care online and the drop-in rate would be applied to your account. Your request would be pending and you will receive an email once approved.

  • KTC: Do I need to notify the site that my child will not be attending?

    If your child will not be attending the program because of a scheduled appointment, vacations, or other planned absence, please notify the on-site coordinator.

  • KTC: Does my child need a Summer Kids Connection T-shirt?

    Children must wear their Kids Connection t-shirts on all designated “KTC t-shirt days”. If you have a t-shirt that matches the appropriate t-shirt being used during summer, you do not need to purchase a new shirt. If your child doesn’t have an appropriate KTC t-shirt, then a new one should be purchased. If a child arrives without their t-shirt, parents will need to bring one to the site or have the option of purchasing a new one.

  • KTC: How do I change my child’s Kids Connection schedule?

    Changes to your schedule can be done online through your child’s Kids Connection account and depend upon the type of contract you have for the child. The scheduling calendar will be grayed out on dates that it is too late to make a change as far as deleting a day of care. There are arrows about the calendars to advance months. You can add a day of care to your child’s schedule one-day prior and at the drop-in rate.

  • KTC: How do I contact someone with other questions?

    If there are other questions you would like answers to about the KTC program, please email lori.meyer@johnston.k12.ia.us. You can also call the KTC Office at the District Office at 515-252-8490.

  • KTC: How do I register for Kids Connection?

    Registration is online. Prior to registering for Kids Connection, you must set up your family account in Eleyo (https://johnston.ce.eleyo.com).Then you can register a contract for Kids Connection.

  • KTC: How do you handle vacations?

    During the summer, those with a consistent schedule contract will be allowed to take a one-week vacation and then be credited on their KTC account after the vacation week. A request for a vacation week will be allowed once per summer and a vacation request form must be completed and submitted to the KTC Office two weeks prior to the week wanting to take vacation. A vacation week is a maximum of five days that occur within the same week time frame and cannot be broken into two different weeks. During the school year, two weeks of vacation are allowed with a consistent schedule contract. 

  • KTC: How does billing work?

    Billing is determined by the contract type that you have. Consistent Schedule Contracts are billed on a four week basis and Pick Your Days Contracts are billed on a weekly basis. If you do not attend on a scheduled day, you are still responsible for payment of that day. Payment is based on days reserved, not days used. Invoices are emailed and payment must be received by appropriate due date. Late payments will incur a late fee.

  • KTC: Is fee assistance available?

    Day care assistance is available for qualifying parents through the Department of Health and Human Services (866-448-4605). Kids Connection also offers partial scholarships. Scholarship information is on the JCSD web page for Kids Connection registration.  Application for Kids/Teen Connection Scholarship

  • KTC: Is Kids Connection in session on non-school days?

    Registration for all non-school days must be completed online at www.johnston.ce.eleyo.com by the deadline. Non-school days are NOT part of your regular contract, they are separate and therefore must be registered for. Registration requests after the deadline will be accepted on a space available basis and will incur the drop-in fee. Any changes in a non-school day schedule must be made by the deadline.

  • KTC: Is there credit for illness or absence?

    There is no credit for an absence. You are paying for time reserved, as opposed to time used. If your child is hospitalized please notify the KTC office at the District Office.

  • KTC: What if I am unable to pick up my child by 6:00 p.m.?

    If you believe you are going to be late picking up your child, make plans for someone listed as an authorized pick up person to get your child on time. In the event that your child is still at the program after closing and we have not heard from you, we will take the following steps (in order): 

    • attempt to reach you at home and at work;
    • call the people you listed as an emergency contact
    • lastly if you are more than 60 minutes late, the police will be contacted for assistance. 

    A late fee pick up is charged based upon the time showing on the iPad when the child is checked out and will be added to your account.

  • KTC: What is the security system regarding entrance to KTC sites?

    Each household will have a security door code pin number provided to them. During KTC hours of operation, you or an authorized individual must use that pin number to enter your child’s site via the KTC exterior doors.The doors will remain locked. During the summer, sites will be adjusted so that pin numbers for parents will work at the summer site during summer hours.

  • KTC: What is the security system regarding parent/child pick-up?

    A parent or authorized individual must walk their child into the Kids Connection site and sign their child into the program on the iPad every morning and sign out every afternoon. The authorized individual will find the child’s name on the iPad, select their name from a drop down list for that child and then sign the iPad using their finger. They then click sign in/out. Staff is required to ask for identification from anyone unfamiliar attempting to pick up a child. If an unauthorized person attempts to pick up your child, you will be contacted. If you can’t be reached, your child will be held until you or your emergency contact person arrives. Please update individuals authorized to drop off/pick up online in your Eleyo account.

  • KTC: Will my child have a breakfast or snack at Kids Connection?

    Kids Connection serves a breakfast each morning and an afternoon snack. Breakfast and snack menus are posted on the Johnston Community School District's webpage, nutrislice. Nutrislice | Johnston Community School District


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